At Restorative Wellness, we value your time and the time of our therapists. To ensure a smooth experience for everyone, please review our cancellation and late arrival policies:

• 24-Hour Cancellation Notice: We require at least 24 hours’ advance notice for appointment cancellations. This allows us to offer your time slot to another client. If you cancel with less than 24 hours’ notice, you will be charged 50% of the regular fee for your missed appointment. Rescheduling will only be possible once the missed appointment fee is paid.

• No-Shows and Last-Minute Cancellations: If you cancel with less than 3 hours’ notice, forget your appointment, or choose to skip it without notifying us, you will be charged the full session fee. Future services will be withheld until the missed appointment fee is collected.

• Arriving Late: Our appointments are scheduled specifically for you. If you arrive late, your session may need to be shortened to accommodate subsequent clients. Depending on your arrival time, the therapist will decide if there is enough time to start a treatment. You will be responsible for the full session fee, regardless of the shortened session length. While we will do our best to honor your full session time, it may not always be possible, dependent on how late you arrive.

• Arrival Time: To respect the time of your therapist and other clients, please arrive 5 minutes early for your appointment. If you arrive more than 5 minutes early, kindly wait in your vehicle until 5 minutes before your appointment time. This helps us manage transitions, payments, and personal self-care needs between sessions.

      We appreciate your understanding and cooperation to help us provide the best service possible.